| ชื่อเรื่อง | : | A study of service quality of stockbrokers in Mauritius using a multi-expectations approach |
| นักวิจัย | : | Ramsaran-Fowdar, Roshnee. |
| คำค้น | : | Pure basic research. , 900101 Finance Services. , 150105 Management Accounting. , Stockbrokers. , Mauritius. , Service quality -- Customer satisfaction -- Stockbrokerage industry |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2550 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/42757 , cqu:5523 |
| ที่มา | : | Fowder, R 2007, 'A study of service quality of stockbrokers in Mauritius using a multi-expectations approach', paper presented at International Conference of Business and Information, Tokyo, 10th -13 th July, 2007, pp. 1-12. |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | Proceedings of Business and Information (BAI2007) Volume 4. Taiwan. : Academy of Taiwan Information Systems Research, 2007. p. 1-12 12 pages Refereed 1729-9322 (online) , ACQUIRE [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | The aim of this study is to develop a measure for service quality for the stockbroking industry. Another purpose is to test a model that depicts a relationship between service quality and customer satisfaction. Using a self-administered questionnaire, data was collected from investors in Mauritius. It was concluded that a modified SERVQUAL scale was necessary for the stockbroking industry in Mauritius. |
| บรรณานุกรม | : |
Ramsaran-Fowdar, Roshnee. . (2550). A study of service quality of stockbrokers in Mauritius using a multi-expectations approach.
กรุงเทพมหานคร : Central Queensland University, Australia. Ramsaran-Fowdar, Roshnee. . 2550. "A study of service quality of stockbrokers in Mauritius using a multi-expectations approach".
กรุงเทพมหานคร : Central Queensland University, Australia. Ramsaran-Fowdar, Roshnee. . "A study of service quality of stockbrokers in Mauritius using a multi-expectations approach."
กรุงเทพมหานคร : Central Queensland University, Australia, 2550. Print. Ramsaran-Fowdar, Roshnee. . A study of service quality of stockbrokers in Mauritius using a multi-expectations approach. กรุงเทพมหานคร : Central Queensland University, Australia; 2550.
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