| ชื่อเรื่อง | : | Measuring banks' automated service quality a confirmatory factor analysis approach / |
| นักวิจัย | : | Al-Hawari, Mohammad A. , Hartley, Nicole. , Ward, Antony, |
| คำค้น | : | TBA , 710704 Finance, property and business services , 350303 Financial Institutions (incl. Banking) , Banks and banking , Banks and banking , Internet banking. , Home banking services. , Automated services -- Banks -- Quality -- ATM -- Internet banking -- Telephone banking -- Confirmatory factor analysis |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2548 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/1417 , cqu:1339 |
| ที่มา | : | Al-hawari, M A, Hartley, N & Ward, A 2005, 'Measuring banks' automated service quality: a confirmatory factor analysis approach', Marketing Bulletin, vol. 16, pp. 1-19. |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | Marketing bulletin New Zealand : Massey University, 2005. Vol. 16, (2005), p. 1-19 19 pages Refereed 1176-645X , aCQUIRe [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | Automated service quality has been recognised as the factor which determines the success or failure of electronic commerce. Those models currently available to measure automated service quality are limited in their focus, encompassing only one electronic channel – the internet – thereby ignoring attributes of the other automated service channels. In relation to the banking sector, research has identified that bank customers tend to use a combination of automated service channe ls. As such, this research strives to develop a comprehensive model of banking automated service quality taking into consideration the unique attributes of each delivery channel and other dimensions that have a potential influence on quality issues. The proposed model has been empirically tested for nidimensionality, reliability, and validity using confirmatory factor analysis. |
| บรรณานุกรม | : |
Al-Hawari, Mohammad A. , Hartley, Nicole. , Ward, Antony, . (2548). Measuring banks' automated service quality a confirmatory factor analysis approach /.
กรุงเทพมหานคร : Central Queensland University, Australia. Al-Hawari, Mohammad A. , Hartley, Nicole. , Ward, Antony, . 2548. "Measuring banks' automated service quality a confirmatory factor analysis approach /".
กรุงเทพมหานคร : Central Queensland University, Australia. Al-Hawari, Mohammad A. , Hartley, Nicole. , Ward, Antony, . "Measuring banks' automated service quality a confirmatory factor analysis approach /."
กรุงเทพมหานคร : Central Queensland University, Australia, 2548. Print. Al-Hawari, Mohammad A. , Hartley, Nicole. , Ward, Antony, . Measuring banks' automated service quality a confirmatory factor analysis approach /. กรุงเทพมหานคร : Central Queensland University, Australia; 2548.
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