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Phenomena of staff resistance in organizations during the implementation of an information system

หน่วยงาน Central Queensland University, Australia

รายละเอียด

ชื่อเรื่อง : Phenomena of staff resistance in organizations during the implementation of an information system
นักวิจัย : Wells, Marilyn. , Fisher, Marilyn Dale.
คำค้น : Organizational change. , Personnel management. , Management information systems. , 700101 Application packages , 350201 Human Resources Management , 350202 Business Information Systems (incl. Data Processing) , 350208 Organisational Planning and Management , Resistance -- Change -- Information systems implementation -- ERP -- ERMS
หน่วยงาน : Central Queensland University, Australia
ผู้ร่วมงาน : -
ปีพิมพ์ : 2550
อ้างอิง : http://hdl.cqu.edu.au/10018/20641 , cqu:3395
ที่มา : Wells, M. & Fisher, M 2007, 'The phenomena of staff resistance in organizations during the implementation of an information system', Rockhampton, Central Queensland University.
ความเชี่ยวชาญ : -
ความสัมพันธ์ : aCQUIRe [electronic resource] : Central Queensland University Institutional Repository.
ขอบเขตของเนื้อหา : -
บทคัดย่อ/คำอธิบาย :

The literature on implementations of information systems identifies staff resistance to change through lack of appropriate communication as a major factor that can impact negatively on the process and outcomes of information system implementation. If miscommunications about the changes associated with an implementation are not addressed, they may fuel negative perceptions about the new system and result in staff displaying behaviors that are resistant to the use of the new system. Case study methodology is used to study the phenomena of staff resistance in two organizations implementing information systems. In both these case studies it has been shown that the negative perceptions of the changes accompanying the information system implementation can emerge as resistant behaviors that impact on the course and result of the project. This paper will explore resistant behaviors displayed by staff to change through an examination of two case studies in two different organizations.

บรรณานุกรม :
Wells, Marilyn. , Fisher, Marilyn Dale. . (2550). Phenomena of staff resistance in organizations during the implementation of an information system.
    กรุงเทพมหานคร : Central Queensland University, Australia.
Wells, Marilyn. , Fisher, Marilyn Dale. . 2550. "Phenomena of staff resistance in organizations during the implementation of an information system".
    กรุงเทพมหานคร : Central Queensland University, Australia.
Wells, Marilyn. , Fisher, Marilyn Dale. . "Phenomena of staff resistance in organizations during the implementation of an information system."
    กรุงเทพมหานคร : Central Queensland University, Australia, 2550. Print.
Wells, Marilyn. , Fisher, Marilyn Dale. . Phenomena of staff resistance in organizations during the implementation of an information system. กรุงเทพมหานคร : Central Queensland University, Australia; 2550.