The success of implementing a matrix organisational structure relies upon the 'pastoral care' role the line supervisor engages in with their staff. While a line supervisor needs to provide leadership they also need to establish an environment of dialogue, trust and care-giving to their staff in helping them perform, undertake professional development and achieve their career successes. The Heads of School role is a middle management position within a faculty. The role involves responsibility, as the line supervisor of the academic staff, in establishing and maintaining a matrix organisational structure. The success achieved is determined by the degree to which they are able to engage, equip and encourage staff to enact their individual roles and responsibilities. The multiple tensions arising from the expectations of academic and research leaders within the faculty requires the Head of School to become the broker for the individual staff member to ensure that their workload is appropriately assigned. Furthermore it is important that staff are being provided with the necessary challenges for self-development through reflective practice and the provision of new and varied experiences. Where necessary the Head of School may need to mentor staff or provide avenues for staff to engage with others to develop their knowledge and skills.