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Quality management practices and performance an inter-industry comparison /

หน่วยงาน Central Queensland University, Australia

รายละเอียด

ชื่อเรื่อง : Quality management practices and performance an inter-industry comparison /
นักวิจัย : Sharma, Bishnu. , Gadenne, David.
คำค้น : TBA. , TBA. , TBA. , Manufacturing -- Service -- Construction industries -- Quality management , Conference Paper. Full Paper (Refereed)
หน่วยงาน : Central Queensland University, Australia
ผู้ร่วมงาน : -
ปีพิมพ์ : 2545
อ้างอิง : http://hdl.cqu.edu.au/10018/16796
ที่มา : Sharma, B & Gadenne, D 2002, 'Quality management practices and performance: an inter-industry comparison', paper presented at The Sixth International Research Conference on Quality, Innovation and Knowledge Management., Malaysia.
ความเชี่ยวชาญ : -
ความสัมพันธ์ : Quality innovation knowledge : convergence in the digital economy : Sixth International Research Conference on Quality, Innovation and Knowledge Management, Sunway Lagoon Hotel, Kuala Lumpur, Malaysia, 17-20 February 2002 Melbourne, Vic. : Monash University, 2002. p. 1010-1026 Refereed 0732621984 , ACQUIRE [electronic resource] : Central Queensland University Institutional Repository.
ขอบเขตของเนื้อหา : -
บทคัดย่อ/คำอธิบาย :

This paper investigates similarities and differences in total quality management practices across different industry groups such as manufacturing, service and construction industries. The study also investigates the relationship between the quality management practices and business performance by industry category. A survey was conducted using Powell’s (1995) framework as a basis, and sent to Queensland businesses. One hundred and forty responses were received - 62 from the manufacturing sector, 58 from the service sector, and 20 from the construction sector. The results suggest that there are some common factors including value chain integration, efficiency and employee involvement, though the composition of quality management practices comprising these factors, and their relative importance differed somewhat between industries. The results reveal that value chain integration in particular appears to be of primary importance for quality management in each of the industries examined. The results of MANOVA analyses suggest evidence of an association between some of the quality management practices and performance for the manufacturing and service industries but not for the construction industry.

บรรณานุกรม :
Sharma, Bishnu. , Gadenne, David. . (2545). Quality management practices and performance an inter-industry comparison /.
    กรุงเทพมหานคร : Central Queensland University, Australia.
Sharma, Bishnu. , Gadenne, David. . 2545. "Quality management practices and performance an inter-industry comparison /".
    กรุงเทพมหานคร : Central Queensland University, Australia.
Sharma, Bishnu. , Gadenne, David. . "Quality management practices and performance an inter-industry comparison /."
    กรุงเทพมหานคร : Central Queensland University, Australia, 2545. Print.
Sharma, Bishnu. , Gadenne, David. . Quality management practices and performance an inter-industry comparison /. กรุงเทพมหานคร : Central Queensland University, Australia; 2545.