| ชื่อเรื่อง | : | Service quality in a higher education context : antecedents and dimensions |
| นักวิจัย | : | Sultan, Md. Parves. , Wong, Ho. |
| คำค้น | : | Central Queensland University. , Education, Higher , TBA. , 910403 Marketing. , 150503 Marketing Management (incl. Strategy and Customer Relations). , Customer services Quality control. , Service quality -- Higher education , Journal Article. Refereed, Scholarly Journal |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2554 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/917193 , http://www.bizresearchpapers.com/2.%20Parves%20Sultan-FINAL.pdf |
| ที่มา | : | Sultan, P & Wong, H 2011, 'Service quality in a higher education context: antecedents and dimensions', International Review of Business Research Papers, vol. 7, no.2, pp. 11-20, http://www.bizresearchpapers.com/2.%20Parves%20Sultan-FINAL.pdf |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | International review of business research papers. Australia : World Business Institute, 2011. Vol. 7, no. 2 (March 2011), p. 11-20 10 pages Refereed 1837-5685 , ACQUIRE [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | The aim of this paper is to examine the perceptions of students with regard to antecedents and dimensions of service quality in a higher education context. The study employed both qualitative and quantitative research methods. The findings show that information and past experience are significant determinants to form and evaluate service quality in a higher education context, and that service quality is a second order construct. The core dimensions of service quality are academic service quality, administrative service quality and facilities service quality in the context of Central Queensland University (CQUni). |
| บรรณานุกรม | : |
Sultan, Md. Parves. , Wong, Ho. . (2554). Service quality in a higher education context : antecedents and dimensions.
กรุงเทพมหานคร : Central Queensland University, Australia. Sultan, Md. Parves. , Wong, Ho. . 2554. "Service quality in a higher education context : antecedents and dimensions".
กรุงเทพมหานคร : Central Queensland University, Australia. Sultan, Md. Parves. , Wong, Ho. . "Service quality in a higher education context : antecedents and dimensions."
กรุงเทพมหานคร : Central Queensland University, Australia, 2554. Print. Sultan, Md. Parves. , Wong, Ho. . Service quality in a higher education context : antecedents and dimensions. กรุงเทพมหานคร : Central Queensland University, Australia; 2554.
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