| ชื่อเรื่อง | : | Service quality in a higher education context : antecedents and dimensions |
| นักวิจัย | : | Sultan, Md. Parves. , Wong, Ho Yin. |
| คำค้น | : | Central Queensland University , College students , TBA. , 939999 Education and Training not elsewhere classified. , 130103 Higher Education. , 150313 Quality Management. , 150503 Marketing Management (incl. Strategy and Customer Relations) , Education, Higher , College teachers , Service quality -- Higher education |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2553 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/55859 |
| ที่มา | : | Sultan, P & Wong, H 2010, 'Service quality in a higher education context : antecedents and dimensions' in N Jahan (ed.) Proceedings of the 4th Asian Business Research Conference, Dhaka, 23-24 December 2010, BIAM Foundation, Bangladesh, World Business Institute Australia, Melbourne, pp. 1-9. |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | Proceedings of the 4th Asian Business Research Conference, Dhaka, Dhaka, 23-24 December 2010. Melbourne : World Business Institute Australia, 2010. p. 1-9 9 pages Refereed 9780980455724 (online) , ACQUIRE [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | The aim of this paper is to explore and examine the perception of students with regard to antecedents and dimensions of service quality in a higher education context. Both qualitative and quantitative research methods are employed. The findings show that information and past experience are significant determinants to form and evaluate service quality in a higher education context, and that service quality is a second order construct. The core dimensions of service quality are academic service quality, administrative service quality and facilities service quality in the context of Central Queensland University (CQUni). |
| บรรณานุกรม | : |
Sultan, Md. Parves. , Wong, Ho Yin. . (2553). Service quality in a higher education context : antecedents and dimensions.
กรุงเทพมหานคร : Central Queensland University, Australia. Sultan, Md. Parves. , Wong, Ho Yin. . 2553. "Service quality in a higher education context : antecedents and dimensions".
กรุงเทพมหานคร : Central Queensland University, Australia. Sultan, Md. Parves. , Wong, Ho Yin. . "Service quality in a higher education context : antecedents and dimensions."
กรุงเทพมหานคร : Central Queensland University, Australia, 2553. Print. Sultan, Md. Parves. , Wong, Ho Yin. . Service quality in a higher education context : antecedents and dimensions. กรุงเทพมหานคร : Central Queensland University, Australia; 2553.
|
ridm@nrct.go.th ระบบคลังข้อมูลงานวิจัยไทย รายการโปรดที่คุณเลือกไว้
