| ชื่อเรื่อง | : | Customer service in local government an Australian experience / |
| นักวิจัย | : | Staples, Warren J. , Dalrymple, John F. |
| คำค้น | : | Customer services , Public administration , Customer service -- Public sector -- Local government |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2549 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/9981 , cqu:971 , http://acquire.cqu.edu.au:8080/vital/access/manager/Repository/cqu:971 |
| ที่มา | : | Staples, W, & Dalrymple, J 2006, 'Customer service in local government: an Australian experience', Proceedings of the 20th ANZAM (Australian New Zealand Academy of Management) Conference on "Management: Pragmatism, Philosophy, Priorities", 6-9 December 2006, Central Queensland University, Rockhampton. http://acquire.cqu.edu.au:8080/vital/access/manager/Repository/cqu:971 |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | aCQUIRe [electronic resource] : Central Queensland University Institutional Repository. , Proceedings of the 20th ANZAM Conference [electronic resource] : Management : pragmatism, philosophy, priorities / edited by Jessica Kennedy and Lee Di Milia. Rockhampton. : Central Queensland University, 2006. 1921047348 |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | In the public sector there are frequently no competitors for the services offered which means that consumers are not free to choose alternate service provider. This paper presents an exploratory case study of a Melbourne local government that sought to improve its customer contact. The absence of thorough service performance measurement data was a major impediment in this case. The lack of data meant that identifying areas to focus improvement efforts on was difficult. To address the issue of customer contact expediently, semi-structured interviews were undertaken internally with 46 key customer service staff. This paper describes the research project, its findings and recommendations to senior management. |
| บรรณานุกรม | : |
Staples, Warren J. , Dalrymple, John F. . (2549). Customer service in local government an Australian experience /.
กรุงเทพมหานคร : Central Queensland University, Australia. Staples, Warren J. , Dalrymple, John F. . 2549. "Customer service in local government an Australian experience /".
กรุงเทพมหานคร : Central Queensland University, Australia. Staples, Warren J. , Dalrymple, John F. . "Customer service in local government an Australian experience /."
กรุงเทพมหานคร : Central Queensland University, Australia, 2549. Print. Staples, Warren J. , Dalrymple, John F. . Customer service in local government an Australian experience /. กรุงเทพมหานคร : Central Queensland University, Australia; 2549.
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