| ชื่อเรื่อง | : | Six sigma measurement in a service organisation |
| นักวิจัย | : | Hall, Jeremy. , Davis, Douglas. |
| คำค้น | : | Performance , Six Sigma -- service organisation -- Case study-- Performance Measurement |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2549 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/8986 , cqu:764 , http://acquire.cqu.edu.au:8080/vital/access/manager/Repository/cqu:764 |
| ที่มา | : | Hall, J, & Davis, D 2006, 'Six sigma measurement in a service organisation', Proceedings of the 20th ANZAM (Australian New Zealand Academy of Management) Conference on "Management: Pragmatism, Philosophy, Priorities", 6-9 December 2006, Central Queensland University, Rockhampton. http://acquire.cqu.edu.au:8080/vital/access/manager/Repository/cqu:764 |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | aCQUIRe [electronic resource] : Central Queensland University Institutional Repository. , Proceedings of the 20th ANZAM Conference [electronic resource] : Management : pragmatism, philosophy, priorities / edited by Jessica Kennedy and Lee Di Milia. Rockhampton. : Central Queensland University, 2006. Refereed 1921047348 |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | Six sigma was developed in manufacturing industry and provides a structured approach to business improvement focusing on customers’ needs, data collection and analysis. Recently six sigma has become popular in service organisations with some high profile success stories being reported e.g. GE Capital. We report research into the implementation of six sigma in an Australian financial institution. We explain how the performance management system was developed and used. The organisation has committed significant resources to the six sigma program and have addressed many of the critical issues for successful implementation. An integrated approach was used to develop the performance measurement system alongside a workflow system. Current results indicate that the six sigma program is likely to achieve its objectives. |
| บรรณานุกรม | : |
Hall, Jeremy. , Davis, Douglas. . (2549). Six sigma measurement in a service organisation.
กรุงเทพมหานคร : Central Queensland University, Australia. Hall, Jeremy. , Davis, Douglas. . 2549. "Six sigma measurement in a service organisation".
กรุงเทพมหานคร : Central Queensland University, Australia. Hall, Jeremy. , Davis, Douglas. . "Six sigma measurement in a service organisation."
กรุงเทพมหานคร : Central Queensland University, Australia, 2549. Print. Hall, Jeremy. , Davis, Douglas. . Six sigma measurement in a service organisation. กรุงเทพมหานคร : Central Queensland University, Australia; 2549.
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