The objectives of this study were 1) to investigate the relationship between CQ and emotional exhaustion, 2) to demonstrate the relationship between emotional exhaustion and turnover intention, 3) to examine the relationship between CQ and turnover intention, 4) to investigate the mediating effect between CQ and turnover intention through emotional exhaustion, 5) to illustrate the moderating effect of international experience and job demands for the relationship between CQ and emotional exhaustion. The partial least square regression (PLS) was conducted to examined data from 336 questionnaire surveys collected from Thai flight attendants of the leading international airline in Thailand. The results indicated that CQ helped flight attendants to alleviate their emotional exhaustion which in turn associated with a lower level of turnover intention and International experience positively moderated the relationship between CQ and emotional exhaustion.