| ชื่อเรื่อง | : | Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement |
| นักวิจัย | : | Choo, Ling Suan |
| คำค้น | : | HD28-70 Management. Industrial Management |
| หน่วยงาน | : | Universiti Sains Malaysia, Malaysia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2557 |
| อ้างอิง | : | http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf , Choo, Ling Suan (2014) Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement. PhD thesis, Universiti Sains Malaysia. |
| ที่มา | : | - |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | http://eprints.usm.my/45225/ |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisations, such as hotels in improving its service quality and customer loyalty. This study grounded in the Conservation of Resources Theory', posited a positive and significant relationship between three bases of resources (organisation, job. and personal) and SO-OCB. |
| บรรณานุกรม | : |
Choo, Ling Suan . (2557). Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement.
กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia. Choo, Ling Suan . 2557. "Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement".
กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia. Choo, Ling Suan . "Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement."
กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia, 2557. Print. Choo, Ling Suan . Service - Oriented Organisational Citizenship
Behaviour In Malaysian Upscale Hotels: The Role
Of Organisational Resources, Job Resources,
Personal Resources, And Work Engagement. กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia; 2557.
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