| ชื่อเรื่อง | : | Factors Contributing To Customer Complaints In PCR (Professional Commercial Radio) Software R&D: A Case Of Motorola Solutions Penang |
| นักวิจัย | : | N.Kasavan, Shobana Menon , Khew, Ying Ye , K.A. Ahamed Meeran, Hamid Kareem |
| คำค้น | : | HF5001-6182 Business |
| หน่วยงาน | : | Universiti Sains Malaysia, Malaysia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2557 |
| อ้างอิง | : | http://eprints.usm.my/44476/1/SHOBANA%20MENON%20N.KASAVAN.pdf , N.Kasavan, Shobana Menon and Khew, Ying Ye and K.A. Ahamed Meeran, Hamid Kareem (2014) Factors Contributing To Customer Complaints In PCR (Professional Commercial Radio) Software R&D: A Case Of Motorola Solutions Penang. Masters thesis, Universiti Sains Malaysia. |
| ที่มา | : | - |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | http://eprints.usm.my/44476/ |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | Customer complaints naturally reflect customer dissatisfaction. From a business perspective, customer complaints are a sign indicating the presence of problems that needs to be resolved at the soonest possible time. Uncovering what is causing the customer complaints presents an opportunity to improve a firm’s business growth. Motorola Solutions primarily receive three types of complaints from customers: [1] feature functioning but not fulfilling customer’s expectation, [2] feature malfunction and [3] long cycle time to fix issues. In order to root-cause the underlying factors that causes customer complaints,the SVP Framework was adopted as the research methodology. |
| บรรณานุกรม | : |
N.Kasavan, Shobana Menon , Khew, Ying Ye , K.A. Ahamed Meeran, Hamid Kareem . (2557). Factors Contributing To Customer Complaints In PCR (Professional Commercial Radio) Software R&D: A Case Of Motorola Solutions Penang.
กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia. N.Kasavan, Shobana Menon , Khew, Ying Ye , K.A. Ahamed Meeran, Hamid Kareem . 2557. "Factors Contributing To Customer Complaints In PCR (Professional Commercial Radio) Software R&D: A Case Of Motorola Solutions Penang".
กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia. N.Kasavan, Shobana Menon , Khew, Ying Ye , K.A. Ahamed Meeran, Hamid Kareem . "Factors Contributing To Customer Complaints In PCR (Professional Commercial Radio) Software R&D: A Case Of Motorola Solutions Penang."
กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia, 2557. Print. N.Kasavan, Shobana Menon , Khew, Ying Ye , K.A. Ahamed Meeran, Hamid Kareem . Factors Contributing To Customer Complaints In PCR (Professional Commercial Radio) Software R&D: A Case Of Motorola Solutions Penang. กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia; 2557.
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