| ชื่อเรื่อง | : | Examining the role of institutional investors' selected variables on customer satisfaction and behavioural intentions |
| นักวิจัย | : | Ramsaran-Fowdar, Roshnee. |
| คำค้น | : | Stockbrokers , Pure basic research. , 900101 Finance Services. , 150202 Financial Econometrics. , 150506 Marketing Theory. , Consumer satisfaction. , Institutional investors. , Financial risk. , Financial services industry , Institutional investors -- Customer satisfaction -- Behavioural intentions -- Overconfidence -- Locus of control -- Experience and expertise -- Risk propensity |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2550 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/42680 , cqu:5496 |
| ที่มา | : | Fowder, R 2007, 'Examining the role of institutional investors' selected variables on customer satisfaction and behavioural intentions', paper presented in the Proceedings of Business and Information, vol. 4, Tokyo, Japan, 10-13 July 2007, pp. 1-12. |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | Proceedings of business and information, volume 4, international conference on business and information (BAI 2007), July 10-13 2007, Tokyo, Japan. [Japan]. : Academy of Taiwan Information Systems Research, 2007. p. 1-12 12 pages Refereed 1729-9322 (online) , ACQUIRE [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | This paper attempts to provide an overview of customer satisfaction derived by institutional investors through the services provided by their stockbrokers in Mauritius and their behavioural intentions. In particular, this research examines the role of institutional investors’ selected variables on customer satisfaction and behavioural intentions. A sample of 46 client companies was targeted and the mail survey technique was used. 28 usable questionnaires were returned representing a response rate of 61%. It was found that the higher the investor’s expertise and experience, the higher the satisfaction with the stockbrokerage firm and the higher the behavioural intentions. |
| บรรณานุกรม | : |
Ramsaran-Fowdar, Roshnee. . (2550). Examining the role of institutional investors' selected variables on customer satisfaction and behavioural intentions.
กรุงเทพมหานคร : Central Queensland University, Australia. Ramsaran-Fowdar, Roshnee. . 2550. "Examining the role of institutional investors' selected variables on customer satisfaction and behavioural intentions".
กรุงเทพมหานคร : Central Queensland University, Australia. Ramsaran-Fowdar, Roshnee. . "Examining the role of institutional investors' selected variables on customer satisfaction and behavioural intentions."
กรุงเทพมหานคร : Central Queensland University, Australia, 2550. Print. Ramsaran-Fowdar, Roshnee. . Examining the role of institutional investors' selected variables on customer satisfaction and behavioural intentions. กรุงเทพมหานคร : Central Queensland University, Australia; 2550.
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