| ชื่อเรื่อง | : | The relative importance of service dimensions in a healthcare setting |
| นักวิจัย | : | Ramsaran-Fowdar, Roshnee. |
| คำค้น | : | Pure basic research. , 900101 Finance Services. , 150501 Consumer-Oriented Product or Service Development. , 150201 Finance. , Mauritius. , Hospitals. , Medical care , Health services -- Private hospitals -- Service levels -- Mauritius |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2551 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/41911 , http://dx.doi.org/10.1177/1356766706071203 , cqu:5367 |
| ที่มา | : | Ramsaran-Fowdar, R 2008, 'The relative importance of service dimensions in a healthcare setting ', International Journal of Health Care Quality Assurance, vol. 21 no. 1, 2008, pp.104-124.http://dx.doi.org/10.1108/09526860810841192 |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | International Journal of Health Care Quality Assurance. United Kingdom. : Emerald Group Publishing Ltd, 2008. Vol. 21 no. 1 (2008), p. 104-124 21 pages Refereed 0952-6862 1758-6542 (online) , ACQUIRE [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | Purpose – The paper aims to focus on an augmented SERVQUAL instrument that was used to measure private patients’ service expectations and perceptions. Design/method/approach – A questionnaire was administered to 750 and 34 per cent responded .Findings – A new service quality instrument called PRIVHEALTHQUAL emerged from the study, based on factor and reliability analysis. The “reliability and fair and equitable treatment” factor was found to be the most important healthcare service quality dimension. Originality/value – Adds to the existing body of research on service quality and demonstrates that SERVQUAL is not a generic service quality measure for all industries. |
| บรรณานุกรม | : |
Ramsaran-Fowdar, Roshnee. . (2551). The relative importance of service dimensions in a healthcare setting.
กรุงเทพมหานคร : Central Queensland University, Australia. Ramsaran-Fowdar, Roshnee. . 2551. "The relative importance of service dimensions in a healthcare setting".
กรุงเทพมหานคร : Central Queensland University, Australia. Ramsaran-Fowdar, Roshnee. . "The relative importance of service dimensions in a healthcare setting."
กรุงเทพมหานคร : Central Queensland University, Australia, 2551. Print. Ramsaran-Fowdar, Roshnee. . The relative importance of service dimensions in a healthcare setting. กรุงเทพมหานคร : Central Queensland University, Australia; 2551.
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