| ชื่อเรื่อง | : | Self-service on the Internet : an explanatory model |
| นักวิจัย | : | Oliver, David John. , Livermore, Celia. , Farag, Neveen Awad. |
| คำค้น | : | Self-service (Economics) , TBA , Internet. , Human-computer interaction. , 700199 Computer software and services not elsewhere classified , 280104 Computer-Human Interaction , 289999 Other Information, Computing and Communication Sciences , Self-service -- Web based -- Internet |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2550 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/2433 , ISBN: 978-961-232-204-5 , , cqu:1591 , |
| ที่มา | : | Oliver, D, Livermore, C & Farag, N 2007, 'Self-service on the Internet: An Explanatory Model.' Proceedings of the Bled eCommerce Conference: eMergence: Merging and Emerging Technologies, Processes, and Institutions., Bled, Slovenia, 3 - 6 June, 2007. |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | Proceedings of the Bled eCommerce Conference : eMergence: Merging and Emerging Technologies, Processes, and Institutions Slovenia. : International Bled eConference, 2007. p.- 14 pages Refereed 9789612322045 , aCQUIRe [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | This paper describes research that identifies and classifies the dimensions of self-service activity enabled through the Internet. Self-service is effected by organizations providing ways and means whereby customers perform tasks related o the procurement of goods and services. We describe how an instrument used to measure Internet based self-service was developed, validated and applied. The results from the application of the instrument across a large number of websites covering a range of industries, countries and cultures are analysed and discussed. The study supports our initial model in which type of industry, level of technological development, and cultural factors are proposed as explanatoryvariables for web based self-service. We conclude with an assessment of this programme of research’s achievements so far. |
| บรรณานุกรม | : |
Oliver, David John. , Livermore, Celia. , Farag, Neveen Awad. . (2550). Self-service on the Internet : an explanatory model.
กรุงเทพมหานคร : Central Queensland University, Australia. Oliver, David John. , Livermore, Celia. , Farag, Neveen Awad. . 2550. "Self-service on the Internet : an explanatory model".
กรุงเทพมหานคร : Central Queensland University, Australia. Oliver, David John. , Livermore, Celia. , Farag, Neveen Awad. . "Self-service on the Internet : an explanatory model."
กรุงเทพมหานคร : Central Queensland University, Australia, 2550. Print. Oliver, David John. , Livermore, Celia. , Farag, Neveen Awad. . Self-service on the Internet : an explanatory model. กรุงเทพมหานคร : Central Queensland University, Australia; 2550.
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