| ชื่อเรื่อง | : | The antecedents and consequences of internal service quality |
| นักวิจัย | : | Hung, Jia-Yi. , Wong, Ho Yin. |
| คำค้น | : | Service industries. , TBA , 720403 Management , 720499 Management and productivity issues not elsewhere classified , 720503 Service industries standards and calibrations , 350201 Human Resources Management , 350299 Business and Management not elsewhere classified , 350699 Services not elsewhere classified , Service industries workers. , Labor turnover. , Internal Service Quality (ISQ) -- Trust -- Employee turnover -- Firm performance -- Leader-Member Exchange (LMX) |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2549 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/6985 , 1 921047 34 8 , , cqu:186 , |
| ที่มา | : | Hung, J & Wong, H 2006, 'The antecedents and consequences of internal service quality', Proceedings of the 20th ANZAM (Australian New Zealand Academy of Management) Conference on "Management: Pragmatism, Philosophy, Priorities", 6-9 December 2006, Central Queensland University, Rockhampton. http://acquire.cqu.edu.au:8080/vital/access/manager/Repository/cqu:186 |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | Proceedings of the 20th ANZAM Conference [electronic resource] : Management : pragmatism, philosophy, priorities / edited by Jessica Kennedy and Lee Di Milia. Lindfield, NSW : Australian and New Zealand Academy of Management, 2006 17 pages Refereed 1921047348 , aCQUIRe [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | This paper discusses the importance of internal service quality (ISQ) in the service industry. A three-tiered conceptual model of ISQ is developed based on the literature review. The first tier of our proposed model is the determinant of ISQ. The second tier, which is the centre of the model, is ISQ. The third tier of the model is the consequences of ISQ; that is trust, employee turnover, and firm performance. It is argued that ISQ should be the focal point in the service industry. Conceptual model development, all relevant constructs, and seven research propositions are discussed consecutively. |
| บรรณานุกรม | : |
Hung, Jia-Yi. , Wong, Ho Yin. . (2549). The antecedents and consequences of internal service quality.
กรุงเทพมหานคร : Central Queensland University, Australia. Hung, Jia-Yi. , Wong, Ho Yin. . 2549. "The antecedents and consequences of internal service quality".
กรุงเทพมหานคร : Central Queensland University, Australia. Hung, Jia-Yi. , Wong, Ho Yin. . "The antecedents and consequences of internal service quality."
กรุงเทพมหานคร : Central Queensland University, Australia, 2549. Print. Hung, Jia-Yi. , Wong, Ho Yin. . The antecedents and consequences of internal service quality. กรุงเทพมหานคร : Central Queensland University, Australia; 2549.
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