| ชื่อเรื่อง | : | Assessing the service quality of banking technologies in Mauritius |
| นักวิจัย | : | Fowder, Rooma Roshnee Ramsaran. , Fowder, Sooraj. , Beegadhur, Ashwin. |
| คำค้น | : | Pure basic research. , 900101 Finance Services. , 150599 Marketing not elsewhere classified. , 150202 Financial Econometrics. , Banks and banking , Mauritius. , Service quality -- Banking technologies in Mauritius |
| หน่วยงาน | : | Central Queensland University, Australia |
| ผู้ร่วมงาน | : | - |
| ปีพิมพ์ | : | 2549 |
| อ้างอิง | : | http://hdl.cqu.edu.au/10018/42713 , cqu:5512 |
| ที่มา | : | Fowder, R, Fowder, S & Beegadhur, A 2006, 'Assessing the service quality of banking technologies in Mauritius', SCMS Journal of Indian Management, vol. 111, no. 1, pp. 62-72. |
| ความเชี่ยวชาญ | : | - |
| ความสัมพันธ์ | : | SCMS journal of Indian management. India. : School of Communication and Management Studies, 2006. vol. 111, no. 1 (January - March 2006), p. 62-72 11 pages Refereed 0973-3167 , ACQUIRE [electronic resource] : Central Queensland University Institutional Repository. |
| ขอบเขตของเนื้อหา | : | - |
| บทคัดย่อ/คำอธิบาย | : | In this era of intense competitive pressures, the banking sector has often been the subject of service quality assessment. However, service quality assessment of banking technologies in emerging economies is rare. Hence, the main aim of this study is to measure and analyse the service quality of banking technologies in Mauritius. The SERVQUAL instrument with five dimensions, namely tangibility, reliability, assurance, empathy and responsiveness, was used. The study reveals customers' expectations of service from banks across most of the dimensions, in particular, aspects relating to responsiveness and reliability dimensions. |
| บรรณานุกรม | : |
Fowder, Rooma Roshnee Ramsaran. , Fowder, Sooraj. , Beegadhur, Ashwin. . (2549). Assessing the service quality of banking technologies in Mauritius.
กรุงเทพมหานคร : Central Queensland University, Australia. Fowder, Rooma Roshnee Ramsaran. , Fowder, Sooraj. , Beegadhur, Ashwin. . 2549. "Assessing the service quality of banking technologies in Mauritius".
กรุงเทพมหานคร : Central Queensland University, Australia. Fowder, Rooma Roshnee Ramsaran. , Fowder, Sooraj. , Beegadhur, Ashwin. . "Assessing the service quality of banking technologies in Mauritius."
กรุงเทพมหานคร : Central Queensland University, Australia, 2549. Print. Fowder, Rooma Roshnee Ramsaran. , Fowder, Sooraj. , Beegadhur, Ashwin. . Assessing the service quality of banking technologies in Mauritius. กรุงเทพมหานคร : Central Queensland University, Australia; 2549.
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