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A Balanced Scorecard Approach To Measuring Industry Performance

หน่วยงาน Universiti Sains Malaysia, Malaysia

รายละเอียด

ชื่อเรื่อง : A Balanced Scorecard Approach To Measuring Industry Performance
นักวิจัย : Toong , Khuan Chan , Poh , Tin Hiap
คำค้น : TH1-9745 Building construction
หน่วยงาน : Universiti Sains Malaysia, Malaysia
ผู้ร่วมงาน : -
ปีพิมพ์ : 2555
อ้างอิง : http://eprints.usm.my/42149/1/Art_2_jcdc17%2Ds1.pdf , Toong , Khuan Chan and Poh , Tin Hiap (2012) A Balanced Scorecard Approach To Measuring Industry Performance. Journal of Construction in Developing Countries , 17 (1). pp. 23-41. ISSN 1823-6499
ที่มา : -
ความเชี่ยวชาญ : -
ความสัมพันธ์ : http://web.usm.my/jcdc/vol17_s1_2012/Art%202_jcdc17-s1.pdf , http://eprints.usm.my/42149/
ขอบเขตของเนื้อหา : -
บทคัดย่อ/คำอธิบาย :

Stakeholders of the Malaysian construction industry produced a Construction Industry Master Plan to chart the strategic direction for the industry for a ten-year period between 2006 and 2015. The objectives of this paper were to review the recommendations of the master plan using the Balanced Scorecard approach, to develop a performance management framework for the construction industry and to propose a set of performance measures to allow stakeholders to monitor the progress of the implementation of the master plan in achieving its strategic aims. The Balanced Scorecard approach was used to evaluate the critical success factors, strategic thrusts and recommendations to ensure that the master plan presents a balanced view to enhance the industry's competitive standing. The review revealed that the recommendations generally address all four Balanced Scorecard perspectives but lacked focus on customer relationships in the customer perspective and customer management in the Internal Processes Perspective. Additional recommendations are suggested to address these gaps. A list of key performance measures for the Malaysian construction industry has been selected by linking each strategic thrust with the relevant performance measures.

บรรณานุกรม :
Toong , Khuan Chan , Poh , Tin Hiap . (2555). A Balanced Scorecard Approach To Measuring Industry Performance.
    กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia.
Toong , Khuan Chan , Poh , Tin Hiap . 2555. "A Balanced Scorecard Approach To Measuring Industry Performance".
    กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia.
Toong , Khuan Chan , Poh , Tin Hiap . "A Balanced Scorecard Approach To Measuring Industry Performance."
    กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia, 2555. Print.
Toong , Khuan Chan , Poh , Tin Hiap . A Balanced Scorecard Approach To Measuring Industry Performance. กรุงเทพมหานคร : Universiti Sains Malaysia, Malaysia; 2555.